Shipping policy

Where we ship

US addresses only. The Lisvelle Mini Steam Iron has a US plug and runs on 100–130V, so we don't ship it to other countries.

Cost

Free. Shipping is included in the price, so there's nothing extra to pay at checkout.

How it ships

Your order is packed and shipped by our fulfilment partner from their warehouse in China. We pass your order to them, and they pack it and hand it to the carrier, usually within a few business days.

Once it ships, delivery takes 5–9 business days. We email your tracking link as soon as it ships. Tracking can take a few days to show movement.

If we can't ship your order within 7 business days of you placing it, we'll email you with a new date, and you can cancel for a full refund if you'd rather not wait.

Import charges

The price you pay at checkout is all you pay. If a carrier ever asks you for import duty or fees on your Lisvelle order, don't pay it: email us and we'll sort it out.

Late or lost parcels

If your tracking hasn't moved for 10 days, or your iron hasn't arrived 20 business days after it shipped, email us with your order number and we'll send a replacement or refund you in full.

Wrong address

Please check your address at checkout. If you spot a mistake, email us straight away: if your order hasn't shipped yet, we'll fix it.

Damaged in transit

Send us a photo of the damage within 30 days of delivery and we'll replace it or refund you. See our refund policy.

Questions?

Email hello@lisvelle.com.

Lisvelle is a business name of Nathan Warwick Beddoes, ABN 40 829 538 549, Queensland, Australia.