Refund policy
30-day photo refund
If the Lisvelle Mini Steam Iron isn't right for you, email us at hello@lisvelle.com within 30 days of delivery with your order number and a photo of the iron. We'll refund you in full. You don't need to send it back.
Faulty, damaged or wrong item
If your iron arrives damaged, doesn't work, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send you a replacement or refund you in full, your choice. You don't need to send it back.
If a fault shows up later, email us anyway: your rights under consumer law still apply (see below).
How refunds work
- Refunds go back to your original payment method. Your bank usually takes 5–10 business days to show it.
- We'll email you when the refund is done.
- Shipping is free, so there's no shipping charge to refund or deduct.
Changing or cancelling an order
Email us as soon as you can. If your order hasn't shipped yet, we'll do our best to change or cancel it, and a cancelled order is refunded in full. If it has already shipped, you can still use the 30-day photo refund once it arrives.
Your rights under the law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 30-day refund is extra to these rights and to any other consumer law that applies where you live. Nothing in this policy limits them.
Questions?
Email hello@lisvelle.com. A real person reads every email.
Lisvelle is a business name of Nathan Warwick Beddoes, ABN 40 829 538 549, Queensland, Australia.