Track your order

Your tracking number is in the email we send when your order ships. Paste it below to see where your parcel is.

Opens 17TRACK, a free tracking site that covers every carrier, in a new tab.

  1. You orderWe email your order confirmation straight away.
  2. It shipsWe email your tracking number as soon as it ships.
  3. It arrives5–9 business days after it ships, to any US address.

  • No shipping email yet?

    It comes as soon as your order ships. Check your spam folder, then email your order number to hello@lisvelle.com.

  • Tracking not moving?

    New tracking numbers can take a few days to update. Still stuck after a week? Email us and we'll chase it.

  • Arrived damaged?

    Send us a photo and we'll replace it or refund you, your choice. No need to send it back.